Hospitality Services is a yearlong course taught at the Houston Marriott Airport Hotel. Hospitality is a Career Pathway in the area of Human Services. The field of Hospitality is the second largest employer, right under the Health Care Industry. The Houston Airport Marriott Hotel graciously opens its doors to our students so they can learn the skills necessary to be successful in the Hospitality Industry. Hospitality Services students enjoy the opportunity to learn and work side by side with Marriott employees each day.
Students earn 2 elective credits for successfully completing the program. Students must have a 3 hour block (1-3rd periods) each day to participate in the program. Transportation is provided by Humble I.S.D. Students must be in their junior or senior year. Enrollment in the program can be obtained through Bridges. Students must interview and provide teacher recommendations in order to gain acceptance into the program.
During the course of the school year students have the opportunity to work in 5 different stations of the hotel on a rotational basis. Students may select 4 of the five stations to work in. Every student must work three weeks in both the housekeeping and engineering departments. Students may choose from other stations such as the restaurant, kitchen, banquets, sales, human resources, front desk, loss prevention, event planning, purchasing and accounting. Being able to choose the areas they work in allow the students the opportunity to sample possible careers. Students wear a simple uniform of black pants and belt, long sleeve button front white shirt and nametag. Depending on the station a necktie and black jacket may be necessary. Chef toques or floppies are worn for kitchen and/or restaurant work.
When at their stations students learn by doing! At the Front Desk students are responsible for checking guests into and out of the hotel, answering the phone, taking reservations, tagging and storing luggage temporarily for guests, and many other tasks as well. In Engineering they repair and maintain the property. The tasks in Engineering might include plumbing, electrical, swimming pool repair as well as repairing and repainting a wall. The Marriott mentors at each station take pride in teaching and guiding the students. They enjoy sharing their knowledge and skills and make sure the students learn the professional and correct way to problem solve, provide guest services and work with others in a professional courteous way. Their feedback and evaluation of student performance is essential to the personal growth of each student.
One day a week class is held at the CATE Center on Will Clayton Parkway. During that time students take notes on the current topic of study, engage in discussions, activities and projects. Tests and quizzes are also taken during this time. The curriculum includes many areas of study such as customer service, front and back of the house operations, the lodging industry, the food and beverage industry, and job hunting and skills for success. An electronic portfolio is built throughout the year by the students for the purpose of tracking their personal growth, skills learned as well as the hours they work each week. The students must constantly display and continue to develop the five essential skills of reliability and dependability, on the job safety, hospitality, teamwork and leadership, and personal professional appearance.In years past students that have successfully completed the program have pursued careers in the Hospitality Industry. Several former Hospitality Services students are employed at the Houston Airport Marriott hotel now! There are several local colleges and universities that provide further education in the industry such as LoneStar Kingwood College, San Jacinto College, Art Institutes, and of course the University of Houston Conrad Hilton College of Hospitality, here in Houston. During the course of the year the students investigate their post-graduation options and begin to make plans for their future.CourseworkGeneral Assignments and Information
Fall Final ExamUnit OneThe Hospitality Industry Questions
Hospitality LawFood and Beverage Industry NotesFood and Beverage Notes
Bring Your A Game to Work
Front and Back of the House Restaurant Operations
Front Desk Operations
Letter to Next Years' students