Cancellation Procedures & Guidelines

  • Please make a habit of checking your personal e-mails (for SPARK updates or changes), prior to attending our SPARK event each day.  Especially on dates & activities such as field trips or outdoor events. For example we could incur things such as, bad weather, school closings, or changes in venue. This would be very rare, but your e-mail is the first place to check. 

    Cancellation Procedure 

    The deadline to cancel & not receive a strike is 7:00 a.m. on the day of your scheduled class/event.

    Any cancellations after 7:00 a.m. is considered a late cancel, no exceptions.

    1. Please DO NOT call or e-mail SPARK personnel to cancel a class. All cancellations must be completed online through

    2. We have a “3 strikes & you’re out” for a month policy, beginning on the date that your 3rd strike occurs. For example: If you receive your 3rd strike on October 13th – you will not be eligible for reservations until after November 13th.

    3. You will receive a ‘strike’ each time you cancel ‘last minute’ for an event. 

      • The '' keeps track of the date & time the cancellation occurs & for this reason, these procedures must be followed exactly.

    4. We realize, because we are also moms, sometimes there will be unavoidable circumstances such as illnesses, emergencies, etc…. This is the reason each family is given 3 strikes per semester before they are dropped from the program for one month (1st semester runs from September – December; 2nd semester runs from January – May.)