New Enrollment FAQs
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Why do I need an account?
If you have never completed an online form with PowerSchool Enrollment, you will need to create a PowerSchool Enrollment Account. This allows you to securely save your work and come back at a later time if necessary. Please use an email address you can easily access. If you have setup your account using your email address, that address will always be your login even if you no longer have that email address. Please make note of the email address and password because you will need this account every year for the online annual update process. You will want to use the same account to enroll all of your children. If you use different accounts for
each child, you will not be able to see all of your children in one account. -
Does each living with guardian need an account?
No. A family can create one account and complete the online process for multiple children.
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I forgot my password. What do I do?
Click on the Forgot password? link on the login page. It will take you through the steps to change your password. Do not try to create a new account. You cannot create an account with an email address that has already been used. If you have previously setup an account through another school district, you will still use that account.
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How long will it take to complete the online enrollment process?
Allow 30-45 minutes to complete a New Student Online Enrollment Application per student. Once you have submitted the form, please reach out to your child’s campus for a status update on your New Student Online Enrollment Application. Note that some circumstances may require special forms, signatures of other parties or a notary.
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Do I have to answer all the questions?
Items marked with an asterisk (*) are required. You will not be able to submit if required fields have been omitted.
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I’ve moved, why can’t I change the address?
To update your address, please provide your child’s campus with an updated proof of residency (Acceptable Documents). Campus personnel will make the change in the database. Please keep in mind that elementary/middle school campus registrars are not available until the end of July.
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Why can't I change parent/guardian information?
To update your address, please provide your child’s campus with an updated proof of residency (Acceptable Documents). Campus personnel will make the change in the database. Please keep in mind that elementary/middle school campus registrars are not available until the end of July.
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Who should be included on the Emergency Contacts page?
Do NOT include parents/guardians on the Emergency Contacts page - their information should already be included on the Family page. Please make sure to enter anyone you anticipate may need to pick up your child during the year. It is very important that we have emergency contacts other than parents/guardians.
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Can I update my emergency contact information throughout the year?
To add/update emergency contacts after you have submitted your enrollment form, you must contact your child's campus.
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What if I make a mistake?
If you would like to make a change prior to submitting the form, you can navigate back to the page using the Previous and Next buttons at the bottom of each page. If you have already submitted the form, then you will need to contact your child’s campus so they can make the changes for you. You cannot make changes after you have submitted.
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I’ve completed the form, now what?
Once you have finished entering your information, click the Submit button at the bottom of the Review & Submit page. This will send all of the information you have entered to the school. If you cannot click on this button, you will need to make sure that you have answered all required questions. If something is incomplete, you will see a link in red labeled Required button or Invalid button on the Review & Submit page. Click the blue Edit link and it will take you to the page with the missing/invalid information. Continue to go back to the Review & Submit page until there is nothing else missing. At this point, you should be able to click the Submit button.
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Why can’t I submit?
On the Review & Submit page, look for any red Required button or Invalid button indicators. Click on the blue Edit link next to the red indicator. This will take you back to the page that has the field that either needs to be filled in or needs correcting. Keep going back to the Review & Submit page until all the red indicators on all pages have been cleared. At this point, the green Submit button at the bottom of the Review & Submit page will be available to click so you can complete your enrollment.
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I've already finished the online form, but I need to make a change to my information.
If you have already submitted the form, please contact your child’s campus to make changes.
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What if I have more than one student in the district? Do I need to do this for each child?
Yes, because you will need to provide information that is specific for each child.
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Help! I’m having technical difficulties.
For technical support, such as having trouble getting logged in or not being able to submit, visit the PowerSchool Community help center or click the Help link in the top right corner of any form page.
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I’m not sure how to answer a question. I don’t know what the question is asking.
You can contact your child's campus by phone or email to ask any general questions about completing the information on the form.